Shipping & Handling
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 5-21 business day delivery time.
Paying by check or money order: We do accept checks and money orders. However the merchandise will not be shipped until we have received the money order or check. Checks must clear our bank before shipment of merchandise. This process will delay shipping time.
Shipping Methods: Most merchandise will be shipped using USPS Priority Mail. Some items may be shipped separately and some items may be shipped directly from the manufacturer to customers.
International Orders:
1. The shipping method will be by International Priority Mail in a Priority Mail Flat Rate Box. The shipping charges will be $50.60 for each Flat Rate Box. Shipping charges to Canada will be less.
2. The customer is responsible for all custom fees, tariffs, taxes, import licenses, permits, or certificates if applicable.
3. Some countries have restrictions on leather products because it is an animal product. Some countries have do not consider leather to be a restricted animal product and still other countries are unclear as to whether or not leather products are part of their restricted animal products. Therefore we will ship leather products, unless leather has been specifically named by a country to be forbidden or restricted. The customer is responsible if the package is seized by customs.
4. We will not ship any orders valued over $200 (US Dollars) outside the USA.
5. We will not give refunds for any package that is lost, stolen, rejected, redirected, etc.. For losses of this type the customer must request reimbursement from the postal agency.
5. By submitting an order, the customer agrees to these conditions.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufactures defect, contact our Customer Service department info@campingandcowboygear.com for return instructions. Do not return products to us without first e-mailing to receive instructions and Retun Authorization. No packages will be accepted without a Return Authorization.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. For questions about returning merchandise contact our Customer Service at info@campingandcowboygear.com. A return request must be made within ten days from the date of delivery confirmation. There will be a 25% restocking fee on all returns unless the return is because of our error or defective new merchandise. Packages will not be accepted without a Return Authorization.
Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.
We can refund shipping costs only if the return is a result of our error. Your are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Cancellation: If we receive your order cancelation notification before we have started processing the order, you will not be charged. If you pay by credit card or Pay Pal, the processing begins when you submit the order. If you choose to cancel your order after the order has started processing through our systems, we regret that we cannot stop that processing and you will be charged a fee for canceling the order. If the order notification is received before the order has been sent to our shipping department, you will be charged 10% of the order total. If we recieve the order cancelation notification after the order has been sent to our shipping department, you will be charged 20% of the order total. If the order has been shipped when we receive the order cancelation notification, you will have to return the order, in complinance with our return policy..
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